SERVICE ORDER REQUEST

• TRACKS complaints using a "Service Request" form across all departments of an organization.
• ALLOWS for viewing of in process complaints by multiple people at the same time.
• RECORDS and tracks customers' service request with preprorammed queries for quick retrieval.
• TIES customer complaints and service request to specific network structures.
• DIRECTS an automated link to work order.
• ASSIGNS cost to a service in place of work order
• SERVES as inspection from prior to work being assigned.
• SENDS OUT an email response once complaint has been handled.
• PIN map location of complaints through CASSView or other GIS integration tool.
• FACILITATES both standard and ad hoc reporting. Can connect to third party reporting software.
• TRACKS source of complaints by type, cause, department, geographic locations and more.
• AUTOMATICALLY checks other calls received from complaint location.

Download Service Order Request in PDF Format (165KB)